Contact & support
The fastest way to get help is the Support button inside the app. It attaches your account details automatically so we can check your activation, Trader ID and device status without a long back-and-forth. This page explains every support channel, what to include in your message, and how to avoid fake TradeFather accounts on social media.
What we guarantee
We never ask for your broker password, email login or API key. The bot only needs your Trader ID so we can confirm your account exists.
Every signal engine, calculator and guide on this site is free. You fund your own broker account and the money stays in your own balance.
Your access is bound to your account and capped at two devices, so a leaked username and key cannot be passed around endlessly.
TradeFather Signals is not owned by, endorsed by or operated by any broker. We are an independent tool provider and we say so on every page.
In-app support tickets
Every screen inside the app has a Support button in the top bar. Tapping it opens a ticket that already knows your anonymous username, broker platform, activation status and the page you were on. That context lets us answer faster because we do not have to ask for screenshots of your account details.
Use in-app support for anything that needs your account: activation not working, a forgotten access key, a Trader ID mismatch, device limit problems, missing signals, calculator errors, partner credit questions, or withdrawal questions that relate to your broker account.
We only ask for information we actually need to solve the ticket. We will never ask for your broker password, broker email login, broker API key, or a payment to ‘unlock’ support. If anyone asks for those, it is not us.
Check these first
If you lost your username or key, use the Recover option on the login screen. You will need your broker platform and Trader ID. Read the details on the account recovery page inside the app.
Our Risk Disclaimer explains what signals can and cannot do, how broker payouts affect break-even win rates, and why we do not manage trades for users.
Questions about deposits, withdrawals, verification, blocked accounts or payout changes must go to your broker. We do not hold your funds and cannot access your broker account.
The /learn guides and /tools calculators explain how expiry times, money management, martingale sizing and session filters work.
Reporting a technical problem
If a calculator shows the wrong number, a signal does not load, a button does nothing, or you see an error message, please report it through the in-app Support button. Include the page name, what you clicked, what you expected, and what actually happened. A screenshot or screen recording is the single most useful thing you can attach.
Also tell us the device and browser you are using: for example, ‘Samsung Galaxy A14, Chrome’ or ‘iPhone 13, Safari’. Some issues only happen on specific screen sizes or older browsers, so that detail saves a round of questions.
If the app is completely unreachable, wait a few minutes and try again. Backend maintenance is rare and short, but if the outage lasts longer than 30 minutes you can also check whether your country can reach other sites hosted in the same region.
Lost username, key or device access
Your account is tied to your broker Trader ID and the broker platform you selected. If you forget your username or access key, open the login screen and choose Recover. Enter your broker platform and Trader ID exactly as it appears in your broker account, and the app will restore your access if the match is correct.
If you have already used your two-device limit, recovery will not add a third device. You can unlink an old device from the account screen inside the app, or contact support from a device that already has access. We cannot override the two-device cap for security reasons.
We do not keep plain-text copies of your access key and we cannot ‘send it to your email’ because we do not collect your email address. Recovery through Trader ID is the only way back in.
Partner, media and business enquiries
If you run a website, YouTube channel, affiliate network or broker partner programme, use the Partner Programme page for the public overview and the in-app support channel for specific questions. Include your traffic source, country focus, and how you plan to promote TradeFather Signals.
For press, app store listing managers, or security researchers who need to report a vulnerability, open a ticket inside the app or mention the nature of the enquiry clearly in your message. We read security reports carefully and respond as quickly as we can.
We do not accept paid guest posts, link insertion requests, or SEO ‘partnership’ offers. We build links and authority through real product listings, honest reviews and useful content, not through paid placements.
When to expect a reply
| Channel | Best for | Typical response |
|---|---|---|
| In-app support ticket | Account, activation, bugs, partners | Usually within 24 hours on weekdays |
| Public /learn comments | Article corrections | We do not operate public comments |
| Social media direct messages | General questions only | Not monitored for support |
| Email (if published) | Press, legal, security research | 2–4 business days |
No Telegram, Discord or WhatsApp support — avoid fakes
TradeFather Signals does not run official Telegram channels, Discord servers or WhatsApp support lines. Anyone claiming to be ‘TradeFather support’ in a private messaging app is almost certainly a scammer trying to steal your broker credentials or trick you into sending money.
Real support happens only through the Support button inside the app on gettfsignals.app. We will never message you first on Telegram, WhatsApp, Instagram, Facebook or Twitter asking for your username, key or broker login.
If you see a fake account, page or group pretending to be us, please report it to the platform where you found it and send us the link through in-app support. We do our best to get impersonators removed, but we cannot police every social network.
Frequently asked questions
+How do I open a support ticket?
Tap the Support button in the top bar of any screen inside the app. The ticket already includes your account context, so just describe the problem and attach a screenshot if you can.
+Can you recover my account if I lost my key?
Yes. Use the Recover option on the login screen and enter your broker platform and Trader ID. If your account matches, access is restored. We do not email keys because we do not collect your email address.
+Do you offer phone or live chat support?
No. We handle support through in-app tickets only. This keeps costs down so the tools stay free, and it prevents scammers from impersonating support agents over the phone or in chat apps.
+Do you have a Telegram or WhatsApp group?
No. We do not run official Telegram, WhatsApp or Discord support channels. Anyone claiming otherwise and asking for your broker login or a payment is a scammer.
+Can you trade or manage money for me?
No. TradeFather Signals is a tool provider, not a fund manager or broker. You place every trade yourself in your own broker account. We never ask you to send us money to trade on your behalf.
+What if my broker blocked my withdrawal?
Contact your broker directly. We do not hold your funds, operate your broker account, or process withdrawals. We can only help with questions about our own tools and partner attribution.
+I found a fake TradeFather page. What should I do?
Report it on the platform where you found it, then send us the link through in-app support. We will try to have it removed. Never give your broker password, API key or access key to anyone claiming to be us.
Open support inside the app
The Support button sits in the top bar of every app screen. No broker password required.